Every order is prepared with care. Here's how your order is printed, shipped, and tracked — and how we'll help if something goes wrong.
Where your order is made
Canvas prints are printed to order in the United States for U.S. customers, and from the closest available facility in Canada, the U.K., Spain, or Australia for international customers.
All other products — including phone cases, mugs, ornaments, pillows, and apparel — are printed and shipped from the United States.
Delivery times
All items are made to order. We usually need 2–5 business days to print, quality-check, and pack your order before it ships.
Once it ships, estimated transit times are:
| Region & product | Standard | Express |
|---|---|---|
| 🇺🇸 United States | ||
| Canvas prints | 4–7 days | 1–3 days |
| All other products | 4–7 days | N/A |
| 🌍 International Canada, U.K., Europe, Australia | ||
| Canvas prints (printed locally) | 4–7 days | N/A |
| All other products (shipped from the U.S.) | 8–15 days | N/A |
So in total, most U.S. orders arrive in about 6–12 business days. Most international canvas orders arrive in about 6–12 business days, while most other international orders arrive in about 10–20 business days.
All times above are in business days (Monday through Friday, excluding U.S. holidays) and are estimates, not guarantees. Delivery may occasionally take a few days longer during peak seasons or due to weather, customs, carrier disruptions, or high order volume. If your order is significantly delayed, we'll email you with an update.
Changes & cancellations
Because every item is made to order, we can only update or cancel your order within 12 hours of purchase. After that, your order moves into production and is prepared for shipping, so changes are no longer possible.
Note: You may still be able to update your shipping address if your order hasn't shipped yet. Please contact us as soon as possible.
Shipping costs
Shipping costs depend on your delivery address and the items in your order. The exact cost will be shown in your order summary at checkout, before you pay. We do not add any extra shipping charges beyond what is shown at checkout.
Tracking & multiple shipments
How to track
You'll receive an email with your tracking number and link as soon as your order ships — usually within 2–5 business days of purchase. Please check your inbox, spam, junk, or promotions folder just in case.
You can also check your order status anytime by signing in at account.christfollowerlife.com .
Multiple shipments
If your order contains different product types — for example, a canvas print and a mug — they may ship separately with individual tracking numbers. This is normal. Different items require different printing methods and often cannot be packed in the same box.
Where we ship
United States
We proudly ship to all 50 U.S. states, including Alaska and Hawaii.
PO Boxes
Most products can be shipped to PO Boxes. Please note that canvas prints cannot be shipped to PO Boxes due to size restrictions.
Military families
Most products can be shipped to APO, FPO, and DPO addresses. Please note that canvas prints cannot be shipped to military addresses due to size restrictions.
International
We currently ship to the following countries:
- North America: Canada
- Europe: United Kingdom, Ireland, Austria, Belgium, Finland, France, Germany, Italy, Netherlands, Portugal, Spain
- Oceania: Australia
Available destinations may change over time and will always be shown at checkout.
Customs, duties & import taxes
International customers are responsible for any customs duties, import taxes, or fees charged by their local government. These vary by country and cannot be predicted or refunded by us. If you're unsure, please check with your local customs office before ordering.
EU & U.K. customers
Under applicable consumer laws, items that are clearly personalized or made to your specifications may be exempt from the 14-day right of withdrawal. Non-personalized items retain your statutory rights.
If something goes wrong
We know delivery issues are frustrating. Here's how we'll help.
Wrong address or returned package
Please double-check your shipping address before placing your order. If an address change is needed, it must be requested before production begins.
▸ If your package is returned due to an incorrect address, missed delivery, or refused delivery: because each item is made to order, we don't hold inventory and cannot restock or reuse returned products. A new order will be needed, and we'll offer a replacement for a reduced price that covers only our printing and shipping costs.
▸ If returned due to a verified carrier error (such as a mis-scan or carrier handling issue): we'll arrange a free replacement or full refund — your choice.
Lost package
Tracking updates can sometimes be delayed. Carriers do not scan every package at every stop, so a lack of updates does not necessarily mean your package is lost.
▸ When to contact us: Reach out as soon as your order is past its estimated delivery window, or if tracking hasn't moved for 14 consecutive days.
▸ When a package may be considered lost: Formal carrier investigations and replacement or refund decisions may begin after a reasonable review period, depending on the destination, tracking history, carrier timelines, and partner review requirements. If the package is confirmed lost in transit, we'll arrange a free replacement or full refund — your choice.
International note: customs delays are outside our control. If tracking shows "held at customs," please contact your local customs office first.
Tracking shows "Delivered" but you didn't receive it
If tracking shows "Delivered" but you haven't received your package, please don't panic — most packages turn up within 1–2 business days.
- Wait 2 business days and check around your home, mailbox area, mailroom, parcel locker, and with neighbors or household members.
- Contact the carrier directly for delivery details or a case number.
- Contact us within 7 days of the "Delivered" scan with your order number, tracking number, and any carrier update.
If the carrier confirms misdelivery or loss, we'll arrange a free replacement or full refund. If the carrier does not confirm an error, we can offer a replacement for a reduced price that covers only our printing and shipping costs.
Damaged in transit
Rare, but it happens. Please contact us within 30 days of delivery and include your order number, a short description of the issue, and clear photos of the product, the packaging, and the shipping label if possible. Photos taken within 48 hours of delivery are especially helpful for transit-related claims.
In most cases, you do not need to send the item back — clear photos are all we need. For full details, please see our Return & Refund Policy .
We're here to help
If you need help with anything, email us at care@christfollowerlife.com or fill out our contact form .
We reply within 12 hours, every day of the week.
— The Christ Follower Life Team