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Everything you need to know about paying at Christ Follower Life — what we accept, how your payment is protected, what may appear on your statement, and how to get help if you need it.
Quick links
If you have a question about a payment, email care@christfollowerlife.com any day of the week. We reply within 12 hours.
Most payment problems are quick to fix.
If your order didn't go through but your bank shows a "pending" amount, don't worry — that's usually a temporary authorization, not a completed charge. It normally disappears on its own within a few business days.
Here's what to try, in order:
Discover may not appear as a direct card option at checkout. But you can still use your Discover card through PayPal.
At checkout, select PayPal as your payment method. When the PayPal window opens, look for the option to Pay with Debit or Credit Card and click it. From there, you can pay with any card, including Discover.
If you don't have a PayPal account, you may still be able to complete the payment as a guest — depending on the options PayPal shows you.
Here's a short video walking through the steps:
Local checkout is available in USD, CAD, GBP, EUR, and AUD where supported — you'll see your shipping country's currency at checkout.
Your checkout is processed through Shopify and PayPal — two of the most trusted payment platforms in the world, both certified Level 1 PCI DSS compliant (the highest tier of the payment industry's security standard).
When you enter your card details at checkout, the data is encrypted in transit using TLS and immediately tokenized by the payment processor — meaning your real card number is replaced with a secure token before it ever reaches us. We never see or store your full card number. Only the last four digits and the card type are visible to our team, just enough to provide order support.
If you see SP CHRISTFOLLOWERLIFE SHEUNG WAN HK on your statement, that charge is from Christ Follower Life.
Different banks shorten our name in different ways. You may also see a shorter version such as:
If the amount and date match an order you placed at christfollowerlife.com, the charge is from us.
If you're not sure about a charge, contact us with the amount, date, and the email used at checkout — we'll confirm it for you.
Christ Follower Life serves customers across the United States, Canada, the United Kingdom, Europe, Australia, and Asia. To support billing across these markets, our payments are processed through our Hong Kong company. That's why your statement may show SHEUNG WAN HK — it reflects our billing location, not where your order is made or shipped.
Most of our products are printed and shipped from the United States. Canvas prints going to Canada, the United Kingdom, Europe, or Australia may be printed in those regions to arrive sooner.
A few banks may classify the payment as international and add a small fee, even when your order is paid in US dollars. This happens because billing is handled through our Hong Kong company.
This fee is charged by your bank or card issuer, not by us.
On your statement, this fee may appear with names like International Service Fee, International Trans Fee, or similar wording.
We're happy to reimburse it. Email us at care@christfollowerlife.com with a screenshot or statement showing the fee, and once verified, we'll refund the exact amount.
For any question about a payment or anything on your statement, email care@christfollowerlife.com or use our contact form.
We reply within 12 hours, every day of the week.
— The Christ Follower Life Team