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Below are answers to the questions we hear most often. If you don't find what you're looking for, email us at care@christfollowerlife.com or fill out our contact form. We reply within 12 hours, every day of the week.
In most cases, no charge is made unless your order is successfully placed, so you usually do not need to worry about being charged for a failed checkout.
Here are a few things to try:
If everything looks correct but the error continues, your bank may be blocking the charge for security reasons. A quick call to your bank usually resolves this.
In most cases, the email is simply waiting in your spam or junk folder, or in the Promotions tab if you use Gmail. Please check there first.
It is also possible the email address was entered incorrectly at checkout — even a small typo can prevent delivery.
If you still cannot find it, email us at care@christfollowerlife.com with:
We'll locate your order and resend your confirmation. Your order will still be made and shipped to the address you provided, even if the confirmation email doesn't arrive.
Because every item is made to order, we can only make changes or cancel your order within 12 hours of purchase. After that, your order enters production and we're no longer able to change or cancel it.
If you need to make a change, please email us as soon as possible with your order number and what you'd like to update.
Note: You may still be able to update your shipping address if your order hasn't shipped yet. Please contact us as soon as possible.
If you forgot to apply your code, email us with your order number and the discount code you wanted to use. As long as the code is valid and applicable to the items in your order, we'll apply it and refund the difference to your original payment method.
If your code didn't work at checkout, please double-check for small typos (like mixing up the letter "O" and the number zero) and make sure there are no extra spaces. If everything looks correct but it still doesn't apply, contact us and we'll look into it.
Every item is made to order, so production takes 2–5 business days before your order ships. Total estimated delivery times:
Express shipping is available for canvas prints within the U.S. only — estimated total delivery time of 3–8 business days.
For full details, please see our Shipping Policy.
Shipping costs depend on your delivery address and the items in your order. You can see the exact shipping cost at checkout — once you enter your delivery address, the total will be shown in your order summary before you pay.
You'll receive an email with your tracking number and link as soon as your order ships — usually within 2–5 business days of purchase. If you don't see the email, please check your spam, junk, or promotions folder.
You can also check your order status anytime at account.christfollowerlife.com.
A lack of updates does not necessarily mean your package is lost. Tracking updates can sometimes be delayed due to holidays, weather conditions, or high shipping volumes. Carriers also do not scan every package at every stop along the route.
Please contact us if your order is past its estimated delivery window, or if tracking hasn't updated for 14 consecutive days. We'll work with the carrier to investigate.
Most packages turn up within 1–2 business days — carriers sometimes mark packages delivered a little early.
Please first:
If your package still hasn't arrived, email care@christfollowerlife.com within 7 days of the "Delivered" scan with your order number, tracking number, and any carrier update.
If the carrier confirms misdelivery or loss, we'll arrange a free replacement or full refund. If the carrier does not confirm an error, we can offer a replacement for a reduced price that covers only our printing and shipping costs. Full details are in our Shipping Policy.
This is completely normal. Different items, like a canvas print and a coffee mug, require different printing methods and cannot be packed in the same box. Items in your order may ship separately from different facilities and arrive on different days.
You'll receive a separate tracking number for each package, so please check your inbox for additional tracking emails.
If all tracking numbers show "Delivered" but an item is still missing, contact us with your order number and we'll look into it.
Yes. We currently ship to the following countries:
We also ship to all 50 U.S. states (including Alaska and Hawaii), P.O. Boxes, and military APO/FPO/DPO addresses — with the exception of canvas prints, which cannot be shipped to P.O. Boxes or military addresses due to size restrictions.
We accept major payment methods, including Visa, Mastercard, American Express, PayPal, and debit cards with the Visa or Mastercard logo.
You may also see accelerated checkout options such as Apple Pay, Google Pay, or Shop Pay when available. Available payment methods can vary depending on your device, browser, and checkout settings.
We do not accept Discover directly at checkout at this time.
However, you may still be able to use your Discover card through PayPal. Simply choose PayPal at checkout, then select "Pay with Debit or Credit Card" on the PayPal page and enter your Discover card details there.
Your payment is handled through Shopify's secure checkout and trusted providers like PayPal. Shopify meets the highest level of payment security standards (PCI DSS Level 1) — the same standard used by major banks. Your payment information is encrypted during checkout, which means it is scrambled and unreadable to anyone else.
We never see your full credit card number. Our store only receives the last four digits and the payment method — everything else is securely handled by the payment provider. If you choose PayPal, your purchase may also be covered by PayPal Purchase Protection.
Yes. We take your privacy seriously. Your personal information is encrypted during checkout and stored securely. We never sell your data to third parties.
For full details on how we collect, use, and protect your information, please see our Privacy Policy.
Please double-check your card details, billing address, and available funds, then try again.
Sometimes a bank may decline a payment for security reasons, especially for online or international transactions, even when the information entered is correct. If the payment still does not go through, you may want to try a different card or PayPal at checkout.
You'll be charged immediately at checkout. Once your payment is confirmed, your order goes into production and you'll receive a confirmation email with your order details shortly after.
This fee is charged by your bank or card issuer, not by us — but we're happy to reimburse it. Email us at care@christfollowerlife.com with a screenshot or statement showing the fee related to your order, and once verified, we'll refund the exact amount.
Why this happens: Christ Follower Life serves customers across the United States, Canada, the United Kingdom, Europe, Australia, and Asia. To support billing across these markets, our payments are processed through our Hong Kong company. Because of this, a few banks may classify the payment as international and add a small foreign transaction fee, even when you pay in US dollars.
This does not affect your order. Your item will still be made, packed, and delivered according to our normal production and shipping process. Most US orders are made and shipped from within the United States, and canvas prints for international customers ship from the closest available facility in Canada, the UK, Spain, or Australia.
If your item arrives damaged, defective, misprinted, or incorrect, we'll make it right with a free replacement or full refund — your choice. Please contact us within 30 days of delivery.
Because every item is made to order just for you, we are unable to accept traditional returns or exchanges for change of mind or customer selection mistakes (such as ordering the wrong size, color, design, or model).
For full details, please see our Return & Refund Policy.
You do not need to send the item back. Please email care@christfollowerlife.com within 30 days of delivery with:
Once we receive your claim, we'll review it and help with a free replacement or full refund if your item is eligible under our Return & Refund Policy.
Please contact us as soon as possible. Before production begins (within 12 hours of purchase), we may still be able to update the size, color, design, model, or shipping address.
Once your order has entered production, shipped, or been delivered, we can no longer edit the original order or offer a free replacement or refund.
If you'd still like the right one, we can offer a replacement for a reduced price that covers only our printing and shipping costs — not to generate profit. And don't worry, you don't need to send the original item back. Keep it, share it with a friend, or pass it along to someone in need.
Once your refund is approved, we'll start processing it to your original payment method within 7 business days.
After that, your bank, card issuer, or payment provider (including PayPal) may take a little extra time to post the refund to your account.
Christ Follower Life is a Christian brand created to give people daily reminders of God's love and presence.
Life can feel busy, heavy, and full of worry. Sometimes we simply need a gentle reminder to turn our hearts back to Christ and know that He is still with us. That is why we create meaningful products you see and use every day — helping keep Christ at the center of your home, your heart, and your daily life.
Since 2017, we have served customers in the United States and around the world — and each year, reminders of God's love receive over 10 million views across all platforms. Thank you for being part of this journey.
To learn more about our story and mission, visit our About Us page.
Canvas prints are printed to order in the United States for U.S. customers, and from the closest available facility in Canada, the U.K., Spain, or Australia for international customers.
All other products (phone cases, mugs, ornaments, pillows, apparel) are printed and shipped from the United States.
The best way to reach us is by emailing care@christfollowerlife.com or filling out our contact form.
A real person will read your message and reply, usually within 12 hours, 7 days a week.