We've seen delays in shipping recently due to the current pandemic. Things are being shipped out from our production facility on time, but then shipping is taking longer than usual. We are aware that there may be long periods of time between tracking updates. We apologize for the delays and the frustration it is causing. Be assured that we're doing our very best to get your packages to you.
When can I expect to receive my package?
All our products are created on demand, this means that when you place your order, we print that item/s just for you. Our production time is up to 10 business days depends on the type of products. Check out more details below
Please note (IMPORTANT):Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.
I placed several orders for different products but only some arrived, how come?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! Most of our items are shipped in the USA so the time difference between items arriving will be minimal.
What is the status of my order?
Most of our products are made-to-order and will ship after production is finished which can take up to 10 business days. Once shipped, you will receive an email with your tracking information
If the production time is past the 10 business days and you aren't able to track your order, please contact us at firstname.lastname@example.org for more support.
Can I track my package?
To track your order you will need your order number and the email that you used to place the order with. You can check the status of your order by clicking here: Track My Order. You will also receive a confirmation email once your order has shipped that will include tracking information.
It may take up to 24h for your package to show up in the forwarder's tracking system.
For International orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.
Do you ship to APO/FPO/DPO Addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
I never received my package, what should I do?
If your item has not arrived within 45 days for christian apparel, home decor, phone case, tough case and 60 days for hooded blanket, wallet case, women's wallet after having ordered, contact one of our champs through our Contact Us page and we will do our best to help you!
How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.